Thursday, December 1, 2011

Comcast Rant

Since I moved out on my own into the big old world, Comcast has been my cable provider. At first, they seemed ideal and the corny commercials seemed legitimate.  But then, they give you 6 months free of a promotional priced package, where I was paying around $80 a month, then shoots up to some ridiculously overpriced amount. Currently I am paying roughly $150 bucks a month for this. Ben and I have ONE box, NO DVR service, NO movie channels, basic HD channels, and "Xfinity" internet.  What in the HELL am I paying $150 bucks for?  I'm not asking to see a copy of my statement, because I've seen it. I GET what I am PAYING for but what I don't understand is how they can charge people $150 a month for cable and internet?

So yesterday, I get another $150 bill and that was about it for me. Not to mention, if you are one day late on your bill, they shut your service off and then charge you $5 bucks a device to turn all of your stuff back on. They shut me off last month because I was a day late, and 2 months before that they shut me off for being $.20 cents off on the bill. Twenty CENTS off.  When I called them to complain, they said, "Well the computer system shuts you off, not the reps."  And still, thereafter, charged me the reconnect fees.  Not to mention, that my internet connection is so unbelievably slow that more often than not, I have to restart my computer because it's working so hard to bring up a website that it just freezes. Two months this went on before I finally called Comcast (I put it off because most of the time when I talk to them I get nowhere so I just kept procrastinating) and the guy was completely confused when I asked him to run a health check on my system.  He kept mumbling weird things into the phone before finally putting me on hold for 20 minutes. I had actually set my phone down, turned it on speaker, and then forgot I was on hold, because I had time to watch almost a whole show before I realized that my phone was still on. He never came back, so I hung up. Useless.

Yesterday, I got online with a rep and asked them why I keep getting bills that were so outrageous. I also wanted some kind of compensation for the fact that I've had the slowest Internet on the planet. I figure if I'm going to get raped all this money, I can at least have a Internet connection that works faster than the speed of my hair growing.  The rep tells me that he cannot talk to me because I'm not an authorized user on the account.  Ben has called Comcast before and told them that I was, and although I've fought with Comcast numerous times, that was the first time I'd heard that one.  I have a feeling that after all my complaining to them, they've blacklisted me, but instead just told me that I'm not authorized to speak to anyone. I told him "Thanks for nothing as usual" and logged off. In a stint of rage, I completed the survey you are forced to take after chatting with an online rep and without even reading the questions, just vigorously clicked 'highly dissatisfied' until my finger hurt. Then in the comment section I went on a long rant (basically what I just typed here) but made sure to end my comment with 'Your service is terrible, Comcast is terrible and I hate you".

That'll show 'em.

The conclusion? I'm still stuck with a $150 bill and nothing is being done about my internet.

Moral of the story: Keep calling Comcast and complaining because it makes you feel better.

1 comment:

ComcastCares1 said...

I apologize for the experience.

I work for Comcast. We do not turn off your service if you're 2 days late on your bill. I can definitely look into this for you. Also, I can help you with the slow connection and the other issues you mentioned here.

If you are interested in my help, please feel free to contact me and provide your info and a link to this page.

Mark Casem
Comcast Corp.
National Customer Operations